Frequently Asked Questions
Everything you need to know about your VAPORESSO experience.
How can I verify the authenticity of my VAPORESSO product?
Every authentic VAPORESSO product comes with a security code on the packaging. You can enter this code on our official website's verification page to ensure your device is genuine.
What is the standard shipping timeframe for orders?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination.
What is your return and warranty policy?
We offer a 90-day warranty for our battery products and a 14-day return policy for unopened items. Please note that e-liquids and used coils are non-returnable due to hygiene and safety standards.
How do I know which coil is compatible with my device?
Compatibility information is listed on each product page under the 'Specifications' tab. You can also refer to the user manual included in your kit or contact our support team for guidance.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as secure payment gateways like PayPal and select cryptocurrency options in supported regions.
Why is my device leaking and how can I fix it?
Leaking is often caused by improper priming, worn-out O-rings, or using the wrong VG/PG ratio for your coil. Ensure all components are tightened and your wattage is set within the recommended range for the coil.